Effective Date: 20th september 2023
1. Returns and Exchanges
At SSignature, we want you to be completely satisfied with your purchase. If for any reason you are not entirely satisfied with your purchase, we're here to help.
2. Eligibility for Returns
- To be eligible for a return, your item must be in the same condition as you received it, unused, and in its original packaging.
- Returns must be requested within 3 days of the delivery date.
3. Returns Process
To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] to request a return authorization.
- Pack your item securely in the original packaging.
- Include the return authorization information with your package.
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original payment method. Please allow 7 business days for the refund to be processed.
- Shipping costs are non-refundable.
If you wish to exchange an item for a different size or color, please contact our customer support team at [email protected] to arrange the exchange.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue promptly.
7. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., the wrong item shipped or the item arrived damaged).
8. Contact Us
If you have any questions about our return policy, please contact us at [email protected]