1. Order Cancellation
At SSignature, we understand that sometimes you may need to cancel an order. We aim to make the cancellation process as straightforward as possible.
2. Eligibility for Cancellation
- Orders can be canceled within 24 hours of the order being placed.
- Once an order has been processed and shipped, it cannot be canceled.
3. Cancellation Process
To request an order cancellation, please follow these steps:
- Contact our customer support team at [email protected] as soon as possible to request the cancellation.
- Please provide your order number and any relevant details.
4. Refunds for Canceled Orders
- If your order is eligible for cancellation and the request is made within the specified time frame, we will process a refund to your original payment method.
- Please allow 7 business days for the refund to be processed.
- Shipping costs are non-refundable for canceled orders.
5. Cancellation After Shipping
If an order has already been shipped, it cannot be canceled. In this case, you can initiate a return as outlined in our "Return Policy" for a refund.
6. Contact Us
If you have any questions or need assistance with order cancellations, please contact our customer support team at [email protected].